San Francisco, Full-time
Come work with a growing IT company located in the heart of San Francisco. We offer you excellent opportunities to grow professionally and learn alongside accomplished professionals.
Who We Are
Jones IT is the highest rated IT Services company in the San Francisco Bay Area. We have been in business for over 15 years and count some of the Bay Area’s most recognizable names as our clients - AngelList, Coffee Meets Bagel, Reflektive, Turo, Ripple, Hotel Tonight, to name a few.
We have a unique and eclectic company culture that produces a team that works hard, works smart, and perhaps most importantly - has fun.
The GOOD NEWS is we are growing, the BETTER NEWS is you will grow with us.
We heavily rely on the same technology and concepts in our own business that we recommend to our customers. So you will always be on the cutting edge of technology.
We are looking for a full-time IT Consultant who loves solving problems, is patient with people, and loves everything that has a power button.
What We Offer
What You Will Do
As a member of the Jones IT Service Team, you will:
take on a wide variety of services that Jones IT offers, often involving client interactions.
listen to client issues to document and coordinate a timely resolution. This may involve diagnosing and resolving an issue or escalating tickets to colleagues and Team Leaders.
perform a wide variety of tasks across a diverse set of computers, devices, servers, and applications.
be the first line of support for requests made by clients and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal.
diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
partner with all members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients.
document solutions and procedures in detail.
Ability to absorb and apply technical knowledge to problems.
Proficiency in explaining technical issues to non-technical people in simple language.
Ability to work efficiently in a team and manage time well.
Ability to handle and track a variety of tasks, technical as well as administrative, at one time.
Strong knowledge of operating systems, desktop applications, email clients, and basic networking.
Very strong customer service skills.
Good written and verbal communication skills.
Attention to detail is a must.
Nice To Haves
3 years of experience.
Support experience with desktops, laptops, Macs, smartphones, MS Office, email, cloud services, malware/virus removal, hardware repair, and basic networking preferred
Knowledge of local taquerias.
Ping pong skills.
We are located at the corner of Cesar Chavez & Valencia streets in San Francisco (just 2 blocks from BART and 5-10 minutes away from 101 & 280 with parking spots available). That’s right in the Mission District, which is an exuberant, evolving neighborhood with Latino roots and a hipster vibe. Old-school taquerias and eclectic live-music clubs mix with chef-driven eateries and craft cocktail lounges that are great for after-work fun.
Why You Should Apply
Competitive salary and benefits
Excellent learning and growth opportunities
Location, location, location
Rapidly growing company, stable job, and a startup culture you will love
We are eagerly waiting to meet you!
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