IT Consultant

Jones IT is the highest-rated IT Services company in the San Francisco Bay Area. We have been in business for over 20 years and count some of the Bay Area’s most recognizable names as our clients - AngelList, Figma, Superhuman, Turo, Ripple, Hotel Tonight, to name a few.

We have a unique and eclectic company culture that produces a team that works hard, works smart, and perhaps most importantly - has fun.

The GOOD NEWS is we are growing, the BETTER NEWS is you will grow with us.

We heavily rely on the same technology and concepts in our own business that we recommend to our customers. So you will always be on the cutting edge of technology.

We are looking for a full-time IT Consultant who loves solving problems, is patient with people, and loves everything that has a power button.

• Competitive salary (starting $70,304, + $2,500 potential raise first 90 days + $7,500 promotion growth opportunities within the first year + $2,400 bonus for approved certifications.
• Generous P.T.O.
• Commuter benefits to cover public transit & parking costs.
• Health Benefits - Medical, Dental, Vision.
• Customer satisfaction bonuses.
• Possibility of some remote work
• Extensive training in tools of the trade and best practices
• Monthly Friday in-office breakfast from local chefs
• And many other benefits...

• Take on a wide variety of services that Jones IT offers, often involving client interactions.
• Listen to client issues to document and coordinate a timely resolution. This may involve diagnosing and resolving an issue or escalating tickets to colleagues and Team Leaders.
• Perform a wide variety of tasks across a diverse set of computers, devices, servers, and applications.
• Be the first line of support for requests made by clients and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal.
• Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems.
• Partner with all members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients.
• Document solutions and procedures in detail.

• Ability to absorb and apply technical knowledge to problems.
• Proficiency in explaining technical issues to non-technical people in simple language.
• Ability to work efficiently in a team and manage time well.
• Ability to handle and track a variety of tasks, technical as well as administrative, at one time.
• Strong knowledge of operating systems, desktop applications, email clients, and basic networking.
• Very strong customer service skills.
• Good written and verbal communication skills.
• Attention to detail is a must.

• 3 years of experience.
• College degree.
• Support experience with desktops, laptops, Macs, smartphones, MS Office, email, cloud services, malware/virus removal, hardware repair, and basic networking preferred.
• Knowledge of local taquerias.
• Ping pong skills.

Our office, 1370 Harrison St, in the SoMa district has excellent transit access:

• BART: 5 blocks from Civic Center Station (12-min walk)
• DRIVE: 2-minute drive to 280 and 101 with private parking

EAT, DRINK, SHOP, GET INSPIRED: Set in one of the city’s most active commercial areas, the neighborhood brings together creative studios, tech companies, and renovated warehouse spaces. SoMa offers quick connections to downtown, along with great restaurants, coffee shops, breweries, and plenty of after-work options. It is a place built for getting things done and enjoying yourself once they are.

• Competitive salary and benefits
• Excellent learning and growth opportunities
• Location, location, location
• Rapidly growing company, stable job, and a startup culture you will love