Co-Managed IT Services
Maximize Your Internal IT Team’s Strengths Using Our Specialized Expertise & Seamless Scalability.
Already have an IT person or small team, but need more depth, capacity, or compliance expertise?
Jones IT's co-managed IT services are built for exactly that situation. Based in San Francisco and serving businesses across the Bay Area, we work alongside your existing team, taking ownership of the areas where you need reinforcement while your team retains control of what they know best. Our flexible, month-to-month plans scale with your needs, so you get exactly the IT expertise you need, when you need it.
Let’s Start The Conversation
No pushy sales pitches, just a conversation about your IT needs and how we can support them.
Fill out the form and we’ll be in touch within one business day (typically much faster).
Co Managed Services Package Details
What Is It Collaborative IT management model where we work in partnership with your in-house IT team, blending your team's knowledge of your business with our specialized expertise and resources.
What's Included Covers all your IT needs. We take on any part of IT where your internal team may lack the capacity or expertise, from helpdesk overflow and 24/7 monitoring to compliance, security, and strategic planning.
Who Is It For Ideal for mid-sized businesses and scaling startups with an in-house IT team that needs additional depth, particularly those in growth or maturity phases navigating compliance requirements or rapid headcount changes.
How Does It Work Monthly subscription offering a straightforward, all-inclusive hourly rate with built-in discounts based on usage.
Andy Vo
COO-
Typical onboarding time ranges from 1–7 days.
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Most companies contact us on Slack or Teams, and we are also available via phone, email, and ticketing system.
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Contracts are month-to-month.
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We offer a simple tiered hourly pricing structure. The hourly rates start at $250/hour for the basic tier and go down to $150/hour for the highest tier. Subscriptions require a commitment of just 10 hours per month.
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Discounts are automatically applied on each billing cycle. You don’t need to lock in to a tier; you automatically receive the lowest possible rate based on your monthly hours usage.
Frequently Asked Questions
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Key Components Of Our Co-Managed IT Services
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Responsive helpdesk coverage that supplements your internal team during peak periods, or when specialist expertise is needed.
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Multi-channel support via Slack, Teams, phone, email, and ticketing system, so your users are never left waiting. (Onsite and remote support available.)
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Ensures your IT operations meet industry-specific regulations and standards , with Jones IT owning parts or the whole of the compliance workstream.
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End-to-end support for compliance, including gap assessments, policy documentation, and auditor liaison. If you are just starting, see Compliance Kickstarter Program.
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Shared responsibilities between your internal IT team and Jones IT, with clearly defined roles ensuring seamless integration of efforts.
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Joint management of IT operations so every resource, internal and external, is used effectively.
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Continuous, real-time monitoring of your IT environment to proactively identify and address potential issues before they affect your team.
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Routine maintenance, updates, and patches ensuring systems stay secure and current.
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Deployment of endpoint protection, firewalls, and intrusion detection to complement your internal team’s existing security posture.
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Regular security audits and vulnerability assessments , with corrective actions handled by Jones IT.
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Collaborative IT strategy development that aligns technology initiatives with your business objectives, leveraging industry standards and best practices
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Joint execution of IT projects, with Jones IT's expertise filling gaps in your bandwidth or specialist knowledge.
Benefits of Co-Managed IT Services
Let Jones IT handle routine IT tasks, such as monitoring, patching, helpdesk overflow, and compliance maintenance, so your internal team can focus on strategic initiatives. Better internal and external resource allocation means your whole IT operation runs more efficiently.
Get the depth and breadth of a full IT department without the overhead of hiring, training, and retaining specialist staff. Economies of scale give you access to senior-level expertise, from network engineers to a CISO, at a fraction of the in-house cost.
Immediately extend your team’s capabilities with deep specialist knowledge across security, compliance, cloud infrastructure, and more. Benefit from experience across hundreds of IT environments, without spending years building it internally.
Scale IT resources up or down as your business demands change, whether it’s funding rounds, rapid hiring, new locations, or compliance deadlines. No long procurement cycles or approvals, just the right level of support when you need it.
Why Businesses Choose Jones IT
One rate for all services, from remote support technician and network engineer to compliance expert and CISO. Built-in discounts apply automatically, the more hours you use, the lower the hourly rate.
Transparent weekly and monthly reports detailing usage. Predictable invoices with no surprises, so you always know what you’re paying for.
Flexible month-to-month plans with no retainers and no lengthy contracts. Easily scale usage up or down, with discounts applied automatically.
Each client gets a dedicated 6–8 person team, not a rotating helpdesk. Easy-to-reach support, always available through multiple channels, with guaranteed response times and clear escalation paths.