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Co-Managed IT Help Desk: How to Hand Off Level 1 Support Without Losing Control
Learn how to hand off Level 1 support to a co-managed IT help desk without losing control or dip in quality, and free up your team for strategic IT projects.
What Is An IT Support Job Like?
In this article I talk about what it takes to work as an IT support professional, the skills and qualifications required, and insights into the day-to-day life of IT support professionals.
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