Why Jones IT is the Best Managed Service Provider for Medium and Large Enterprises
Updated: June 9, 2026
In the early 1990s, Evan Jones sat at home waiting for the phone to ring. He didn’t know if a client would call that day, or when, but his bag was packed and he was ready to drive onsite the moment one did. He had learned the work ethic from his father, helping local businesses trade their fax machines for email, and when he came back to San Francisco after UC Santa Cruz, he started Jones IT out of a garage with one rule he still runs the company by: Do such good work that clients refer you to the next one. More than two decades later, 90% of our business still comes from referrals.
We are telling you this because the way a company starts tends to shape what it becomes. The garage is long gone, but the instinct behind it, treating a client’s IT like it is our own and growing only as fast as we can grow well, is exactly why a 10-person startup and a 500-person company can both call us their IT department and get exactly what they need.
That is the part most “best managed IT services provider” claims skip over. Being the right managed service provider is not about being big enough for large enterprises or nimble enough for small ones. It is about being the same partner across that entire journey, so a company that signs with us at ten employees never has to go shopping for a new provider when it reaches two hundred.
In this post, we will show you how our service model carries a business from Fully Managed IT for small teams to co-managed IT for larger organizations with their own internal staff, and what makes that model work at every stage in between.
The Jones IT Story
Jones IT was founded in 2002 by Evan Jones in San Francisco, and the company’s growth model has not changed since the garage days. The approach Evan learned watching his father was simple: take such good care of clients that they bring you the next one.
“My whole mentality for growth, which is still how we operate today, was to treat my clients so well and do such a good job that they would refer me to other companies. It’s all about the community. I’ve never cold-called anybody, and even today, 90% of our business is off of referrals.”
Jones IT early Years
Jones IT Team circa end of 2024
Around the time he founded Jones IT, Evan also started a non-profit basketball organization, the Bay Area Warriors, to help kids reach college through the sport. A decade of coaching shaped how he built teams at work.
“I especially learned the importance of team and peer recognition. It’s why we keep our teams smaller at Jones IT. It’s really efficient to have a motivated, tight-knit group of people working toward the same goal. That competitive energy helps push us to be one of the largest and highest-rated, independently owned IT firms in the US.”
Our team is our most valuable asset and the true driving force behind our success. We take care of our clients by first taking care of our people, selecting new team members who fit our values and thinking about the employee experience from day one. Evan’s own philosophy on leadership runs through that culture.
“I’ve never been a super vocal leader because I prefer to lead by example. I want to be viewed as the hardest-working colleague rather than a boss. I’ll go under desks, climb ladders, take everything that comes my way in stride. I want people at Jones IT to lead by example too, and they do.”
That stellar team is backed by over two decades of experience supporting the IT needs of businesses at every stage of growth. The experience is what lets us keep our managed IT services flexible and scalable while holding onto the customer experience that earns the reviews and the referrals. Our managed IT service takes end-to-end responsibility for a client’s technology so they can focus on their core business instead of the daily hassle of IT management.
Bay Area Warriors Class of 2017
One IT Service Provider For Every Stage of Growth
Jones IT supports a business across its entire growth curve through two service models built to hand off cleanly into each other: Fully Managed IT Services for small teams and Co-Managed IT Services for larger organizations with internal IT staff. The same people, pricing, and processes carry through both, so growing companies never have to swap providers as their needs change.
Most companies meet us when they are small and IT is whatever the most technical person in the office can handle between their real job. At that stage they need us to own everything, and our Fully Managed IT Services do exactly that, taking responsibility for the network, devices, security, and support so the team can build their product instead of resetting passwords.
Then they grow. They hire a sysadmin, maybe a small internal IT function, and the question shifts from “can you run all of this” to “can you handle the heavy lifting while our people own the day-to-day.” That is where clients move into Co-Managed IT Services, where we work alongside an internal team, cover specialized work like network engineering and security compliance, and scale our involvement up or down as their own capacity shifts.
The transition is the point. The same team that knows the environment, the same all-inclusive pricing, and the same support people carry through both models, so there is no rip-and-replace and no new vendor to onboard at the worst possible moment. A company can start on Fully Managed IT Services at ten employees and grow into co-managed support at two hundred without ever leaving Jones IT. The differentiators below are what make that continuity work in practice.
What Makes Jones IT Your Ideal Managed Service Provider
A few specific features set the Jones IT approach apart from other managed service providers: an all-inclusive hourly pricing model, dedicated support teams instead of tiered escalation, practical support hours, service flexibility, and full billing transparency. Each one is built to scale with a client rather than against them.
1. A Pricing Model That Rewards Growth: All-Inclusive Hourly
Jones IT uses an all-inclusive hourly rate with built-in volume discounts instead of fixed service tiers. The more IT support a client uses, the lower their hourly rate, which makes the model especially cost-effective for mid-to-large organizations operating at higher usage levels.
Most managed service providers bundle support into rigid tiers. The lowest tier covers basics like antivirus, network monitoring, and minimal support, while higher tiers add on-site assistance, better SLAs, and broader coverage. Tiered packages create predictable problems for a growing company:
Limited coverage. Budget options often miss essential services, leaving the business exposed.
Unnecessary costs. Higher tiers force companies to pay for services they may not need.
Lack of customization. IT needs vary widely, but pre-packaged plans don’t adapt to individual requirements.
Our all-inclusive hourly model takes a different approach, one built on transparency, flexibility, and cost efficiency:
No restrictive tiers. Pay only for what you use, without being locked into unnecessary services.
Simple, all-inclusive pricing. One rate covers all IT services, from remote support and troubleshooting to network engineers and system administrators.
Predictable monthly costs. Transparent billing with discounts applied automatically based on usage.
With a fixed minimum monthly commitment, the model fits businesses of any size and pays off most as a company scales, which is exactly the type of organization this post addresses.
2. Team-Based Support Instead of Tiered Escalation
Jones IT assigns each client a dedicated IT team rather than routing them through tiered escalation. Every client works with a specialized team of IT consultants, system engineers, network engineers, and project management experts who already know their environment.
When you outsource IT to a typical managed service provider, support is structured into escalation tiers, where lower tiers handle basic issues and complex problems climb the ladder:
Tier 1. Basic troubleshooting (password resets, software issues, general inquiries).
Tier 2. More advanced troubleshooting (network issues, software configuration, remote diagnostics).
Tier 3. Specialized support (server issues, infrastructure maintenance, security management).
Tier 4. Vendor support (direct escalation to software or hardware vendors for proprietary issues).
The tiered model is common but it is rife with issues, and those issues hit fast-paced technology companies hardest:
Slower resolution for complex issues, since problems pass through multiple escalations.
Inconsistent service, as end users deal with different agents at different tiers.
Rigid structure, where strict escalation protocols regularly cause delays.
Long waits at Tier 4, where vendor-level issues stall on unclear ownership and missing follow-ups.
At Jones IT, the dedicated-team model gives clients direct access to expertise, faster resolution because issues go straight to the right expert, tailored IT strategy from a team that understands the business, better coordination on large IT projects, and higher-quality support from people the client interacts with regularly. Combined with our pricing model, it lets us deliver fast, personalized support and direct access to skilled experts at a price that stays cost-effective as the client grows.
Here is how the two models compare side by side:
|
Tiered Support (Traditional Model) |
Team-Based Support (Jones IT Model) |
|---|---|
| Multiple hand-offs between agents | Direct access to specialists |
| Longer time to resolution | Faster resolution |
| No ongoing relationship with users | Personalized, relationship-based support |
| Delays at Tier 4 due to vendor hold-ups | Better coordination for large projects |
| Rigid structure with limited context | Flexible, scalable, and cost-effective |
3. Support Hours: Extended Business Hours vs 24/7
Jones IT provides 24/7 monitoring for all critical services and extended business-hours support that covers every US time zone at no extra cost. Round-the-clock hands-on support is available for the companies that truly need it, but most do not, and we will tell a client so rather than sell them coverage they will not use.
Many businesses assume 24/7 IT support is a must-have. The reality is that most companies rarely use IT support outside business hours, and round-the-clock staffing drives up service costs. The smarter question is whether a business genuinely requires 24/7 hands-on support or whether extended business hours with critical-service monitoring is the more cost-effective choice.
For critical services, our monitoring runs continuously so outages and security threats are addressed immediately. For everyday IT issues, business-hours support is usually enough, letting clients get help during their active hours without paying for coverage they will not use. Companies that do need true 24/7 hands-on support can get it, and they pay only for the support they actually use.
4. Service Flexibility Designed Around Your Growth
Jones IT designs its managed IT services to flex as a client’s business changes, which is what makes the move from Fully Managed to Co-Managed support seamless. No two businesses operate the same way, so rather than forcing clients into a rigid model, we work with their existing systems and infrastructure and integrate into the workflows they already have.
Whether a client runs custom-built software, legacy systems, or a mix of cloud and on-prem, we tailor our approach to their environment. Here is how that flexibility shows up:
Adaptive support. We scale and adjust services as a business grows, downsizes, or adopts new technology, which is the same mechanism that lets a client shift from Fully Managed to Co-Managed IT without disruption.
Minimal disruption. Our team handles smooth IT integration so employees keep working without learning unnecessary new tools.
Vendor-neutral approach. We work across a wide range of platforms and adapt to a client’s systems rather than requiring them to change.
Customized service packages. Full-service IT management, Co-Managed IT, or supplemental support, shaped around the client’s business goals.
However complex the IT environment, the goal is the same: enhance operations, improve efficiency, and deliver IT that feels like a natural extension of the business rather than a roadblock to it.
5. Transparency in Services and Billing: No Surprises, Just Clarity
Jones IT bills with complete transparency, so clients always know what they are paying for and why, with no hidden fees or unexpected charges. Predictable IT costs matter more, not less, as a company scales and its usage climbs.
We provide weekly and monthly reports detailing exactly how our services are used, broken down by on-site visits, network engineering and security compliance, emergency support, and project management, all billed under the same pricing structure at the same rate.
No escalation or hidden costs. Unlike providers that charge extra for advanced services, our pricing stays the same across all service types.
Automatically applied discounts. The more IT support a client uses in a billing cycle, the lower their hourly rate, with no need to negotiate or request discounts.
Transparent reporting gives clients a clear picture of monthly IT expenses, which helps them budget with confidence. With Jones IT there is no fine print and no surprise charges, just honest pricing that lets a company focus on growing the business instead of decoding an IT bill.
Conclusion
In a crowded managed service provider market, Jones IT stands apart by being the one provider a business can grow with from its first hire to its thousandth. Our all-inclusive hourly pricing, dedicated IT teams, practical support hours, and vendor-neutral flexibility all point in the same direction: a partner that scales with a company rather than topping out at one size.
That is the throughline from the garage in 2002 to the team we are today. We grow with our clients, moving from Fully Managed IT for small teams into Co-Managed IT as they build internal capacity, so the company that signs with us early never has to start over later. The model eliminates hidden fees, delayed resolutions, and one-size-fits-all support, and it lets companies put their energy into their products and their growth.
Now that you know the Jones IT difference, ready to get IT support built to grow with you.
