Why Fintech Startups Choose Jones IT as Their MSP
Fintech startups operate in a demanding environment, characterized by unique challenges that, on one hand, push their technological capabilities and, on the other hand, severely test their operational resilience. In the race to build the next big thing in finance, these startups need to balance scaling fast, staying secure, and maintaining compliance, all with limited resources, time, and access to talent.
In this challenging environment, Managed Service Providers (MSPs) like Jones IT become indispensable partners, offering critical support in areas where internal resources may be limited or lack the specialized expertise required to address their unique and complex IT challenges.
At Jones IT, we have extensive experience of working with fintech and crypto innovators like CoinList, Mysten Labs, Mercury, EarnUp, Trade Ledger, Oportun, Metronome, and Bitwave. This article is informed by our experience of helping these fintech innovators at various stages of their growth, ensuring they stay secure, productive, and compliant at every stage of their journey.
Here are the most common IT challenges faced by fintech companies and how Jones IT helps overcome them:
1. Regulatory Compliance and Audits
Fintechs Need To Navigate Shifting Regulatory Landscape
Fintech startups operate in one of the most regulated environments. So it’s no surprise that they find themselves charting a course through a maze of evolving and sometimes unclear regulations. On top of that, unlike traditional financial institutions, fintech innovators often have to interpret new laws that may not yet account for their innovative, tech-driven business model. This challenge is further exacerbated when expanding operations, as regulations can differ not just between countries but also between regions within the same country.
Compliance Is Existential, Not Optional
Failure to meet compliance requirements isn’t just about fines. It can mean losing customer trust, antagonizing investors, and, in the worst case, being forced to shut down. Take, for example, the case of Synapse Financial Technologies, a BaaS platform, which provided technology for numerous fintech companies to connect with traditional banks. The primary cause of Synapse's collapse was its role as a non-bank platform facilitating financial transactions between fintech companies and banks, without providing direct FDIC insurance for depositors.
This shows how regulatory missteps can unravel even the most promising fintech ventures. So fintech startups need to bake compliance into their operations from day one rather than bolting it on later as an afterthought.
How Jones IT helps
At Jones IT, we understand the challenges that fintech startups face when it comes to compliance and audits. That’s why we offer tailored support to help you meet regulations with confidence, and importantly, without slowing your momentum.
Keep Your Systems Aligned with Financial Regulations
We proactively maintain and update your IT systems to meet rigorous standards like:
SOX (Sarbanes-Oxley) for financial reporting integrity,
PCI-DSS for secure credit card processing, and
Local financial regulations specific to your operational jurisdictions
We help ensure that your risk of penalties is minimized while giving you confidence in your compliance posture.
Make Audits Easier with Reliable Documentation and Support
Navigating audits can be complex. Jones IT provides comprehensive support to make the audit process stress-free and seamless. We provide:
Detailed documentation of your IT systems and security controls,
A system for collecting evidence of compliance and remediation,
A dedicated team to support you through every step of the audit, and
Peace of mind knowing your infrastructure is fully documented and audit-ready.
Strengthen Security with Policies Designed for Fintech
Beyond keeping systems running, we help you build the foundation for secure operations. Our experts guide you in implementing:
Access controls and user authentication best practices
Disaster recovery plans tailored for high-risk financial environments
Turning Compliance into a Competitive Edge
At Jones IT, we know that compliance isn't just a checkbox. It’s a core part of your business's credibility and survival. We have the same in-house rigor with respect to compliance, maintaining SOC 2 Type 2, ISO 27001, and HIPAA compliance.
Informed by our own compliance journey and experience helping hundreds of businesses with their compliance needs, we implement smart, integrated compliance strategies early, helping startups turn a major challenge into a source of strength. This proactive approach not only protects the business but also signals maturity and builds confidence with investors and customers alike.
2. Cybersecurity and Incident Response
Fintech companies process large volumes of sensitive financial and personal data. This makes them prime targets for cybercriminals looking for high-value assets. The risk of targeted cyberattacks is especially magnified for fast-paced, product-focused startups, where cybersecurity teams are often understaffed or lacking in security and compliance expertise.
Without the right security measures in place, even a single breach can result in irreparable financial losses, massive legal penalties, and long-term damage to customer trust. Given such financial and business consequences, there is no doubt that cybersecurity is not just an IT concern; it is a critical business priority.
How Jones IT helps
Thanks to our extensive experience of working closely with several fintech companies at various growth stages, we understand the cybersecurity challenges of fintech startups. That’s why we provide end-to-end cybersecurity services designed specifically for the fast-paced, data-intensive world of fintech. Our comprehensive suite of security services goes beyond mere perimeter defense, to create an infrastructure that is secure, resilient, compliant, and ready to effectively navigate the evolving threat landscape.
Multi-Layered Security Architecture
Robust security is the bedrock of any successful fintech operation. That's why we don't just offer security; we help you build a comprehensive, multi-layered security architecture designed to defend your organization at every conceivable level.
Here’s a typical multi-layered security system:
Network-level protection: firewalls, IDPS, VPN, segmentation
Server & app defense: EDR, access controls, pen testing
Endpoint security: antivirus, patching, user training, encryption
This holistic, multi-layered approach tailored to your business provides a fortress of security, which can quickly adapt to the dynamic nature of the fintech industry.
24/7 Threat Monitoring and Rapid Response
With our state-of-the-art Security Operations Center (SOC), we offer round-the-clock monitoring using advanced AI-powered tools, which, combined with the deep cybersecurity expertise and extensive industry knowledge, offer an unmatched level of protection.
We ensure that:
Unusual behavior and potential threats are detected in real time,
Critical incidents get an immediate response,
Identified threats are contained and eliminated before they can spread, and
Downtime and data loss are minimized.
Regular Audits and Vulnerability Assessments
We regularly test your systems to find and fix security vulnerabilities before attackers can exploit them. This includes:
Routine vulnerability assessments,
Detailed security audits with remediation guidance, and
Addressing the identified vulnerabilities to strengthen the overall security posture.
This ensures that your fintech environment evolves with emerging threats and is always a step or two ahead of threats.
Comprehensive Risk Management
We employ a proactive approach, going beyond technical solutions to deeply integrate security into the overall business risk strategy. This integrated risk management strategy includes:
Tailored Incident Response Plan (IRP) for fast, effective incident response,
Business continuity and disaster recovery (BC/DR) plans to ensure business continuity, and
Ongoing staff training to reduce human error.
This approach enhances your overall security posture, safeguarding your fintech business against an evolving threat landscape.
3. Day-to-Day IT Helpdesk
In the highly competitive fintech environment, even minor delays can have huge impacts. Day-to-day IT issues, while seemingly minor, can often snowball into significant distractions, diverting valuable time and resources away from high-value projects, strategic initiatives, and core business objectives.
For fintech startups that rely on agility and innovation, an efficient and reliable IT helpdesk is much more than just a convenience. It is a critical component necessary for operational excellence, and more importantly, for sustained growth.
How Jones IT helps
Jones IT removes this burden of troubleshooting and ticket resolution through expert helpdesk support designed specifically for fintech startups.
Multi-Channel, Always-On Support
Your team can reach us on whichever channel is most convenient. Whether it's phone, email, ticketing system, Slack, or Teams, our seamless availability ensures minimal disruption and quick resolution.
Comprehensive Tier 1–3 Support
Unlike services that only handle one or two levels of tickets, we are a one-stop shop resolving issues across all complexity levels – from password resets and software installs to server-level problems and infrastructure optimization. We even escalate issues with original equipment manufacturers (OEMs) and follow-up issues through to resolution, ensuring you have a convenient single point of support for all technology issues.
Dedicated Team Familiar with Your Tech Stack
We assign each client a dedicated team that becomes an extension of yours. Our dedicated team support model ensures:
Deep understanding of your specific tools, workflows, and infrastructure,
Instant access to a large pool of expertise covering all possible IT needs, and
Seamless and rapid escalation, ensuring that issues reach the person with the right expertise.
By offloading your day-to-day IT helpdesk issues to Jones IT, your internal teams can stay focused on strategic initiatives like building new features, scaling, and delivering exceptional fintech solutions.
4. Onboarding and Offboarding Challenges
In growing startups, onboarding and offboarding processes are often fragmented across HR, finance, procurement, and IT departments. This lack of integration can cause not only delays and frustrations but also security risks and compliance gaps. Without a streamlined system and robust tools, onboarding processes are cumbersome and rife with security risks.
How Jones IT helps
We help fintech startups take the chaos out of onboarding and offboarding with secure, automated, and well-orchestrated workflows designed to reduce risk and maximize efficiency.
Seamless Onboarding
We automate IT onboarding workflows to ensure faster onboarding, better first impressions, and lower admin overhead. We cover:
Provisioning of user accounts, devices, and app access,
Pre-configured devices with the necessary software and security settings, and
Day-one readiness with IT orientation and helpdesk support.
Secure, Compliant Offboarding
We ensure a structured, risk-free exit process by:
Revoking all access credentials across platforms,
Wiping and reassigning devices securely, and
Preserving or deleting sensitive data per compliance standards
Our airtight process ensures reduced exposure to data breaches, IP loss, and regulatory violations.
Full Device Lifecycle Management
Our end-to-end service also includes:
Device procurement, setup, patching, and performance monitoring,
Timely upgrades and secure, eco-friendly disposal, and
Cost control through extended asset lifespan and efficient refresh cycles.
Our proprietary device lifecycle management (DLM) solution ensures leaner IT operations, consistent device security, and long-term savings.
5. Scalability and Cost Management
For fast-moving fintech startups, building and maintaining an in-house IT department is often too costly and cumbersome. High salaries of specialists combined with the overhead of scaling internal operations, IT can turn into a serious drain on limited capital.
The hidden costs of in-house IT include:
Skyrocketing Salaries: The total cost (including salary, benefits, training, and recruitment costs) of hiring top-tier security and compliance specialists is upwards of $150,000 annually.
Operational Overheads: Office space, devices, licenses, SaaS subscriptions, HR management, and administrative costs can quickly pile up.
Limited Scalability: Acute talent scarcity and fierce competition, combined with an unpredictable market, make it extremely difficult for in-house teams to flex with demand. So, there is either resource waste while the team waits for growth to kick in, or slow hiring that is unable to adequately support growth.
How Jones IT Helps
Jones IT helps fintech startups stay lean and agile by delivering fully flexible and seamlessly scalable IT services without the overheads.
Instant Access to Experts
You get immediate access to a full team comprising helpdesk staff, cybersecurity pros, compliance specialists, network engineers, and project managers. All this without lengthy hiring cycles and administrative overheads.
Unmatched Flexibility
Whether you are onboarding 10 or 100 new employees, expanding to new time zones, or scaling back, our services seamlessly adjust to match your needs without delays or sunk costs.
Predictable Monthly Costs
Our transparent reporting and all-inclusive pricing bring predictability to your monthly IT costs, eliminating budgeting guesswork.
With Jones IT, fintech startups gain an IT partner that scales with them, keeping operations agile, efficient, and cost-effective.
Conclusion
In the dynamic and highly competitive world of fintech, cybersecurity threats, compliance requirements, and rapid scaling demands aren’t just technical challenges; they are business imperatives that can decide whether the startup succeeds or sinks entirely. While building a traditional in-house IT team is an option, it is expensive, hard to scale, and rarely fully equipped for the unique pace and complexity of fintech.
By offloading the burden of IT management, maintenance, and security to Jones IT, fintech startups can free up their internal teams to focus on core business functions, innovation, and strategic growth, ultimately enhancing their efficiency, resilience, and ability to thrive in a demanding market.
Are you a fintech startup? Is your business on its way to becoming the next big thing? Is your team bogged down by frequent, annoying IT issues? Let your internal team concentrate on product innovation and user experience, while we handle the infrastructure, security, and support behind the scenes. Contact us today to schedule a free consultation.
About The Author
Hari SubediMarketing Manager at Jones IT
Hari is an online marketing professional with a focus on content marketing. He writes on topics related to IT, Security, and Small Business. He is also the founder and managing director of Girivar Kft., a business services company located in Budapest, Hungary.
