Why SaaS Startups Choose Jones IT as Their MSP
SaaS startups move fast, but their IT needs to move faster. Distributed teams, rapid onboarding cycles, growing security requirements, regulatory compliance challenges, and ever-evolving tech stacks often stretch thin the already limited resources of SaaS startups. That’s where Jones IT, as a seasoned Managed Service Provider (MSP), can step in to not only alleviate the IT burden but also to turn technology into a strategic growth driver.
At Jones IT, we’ve partnered with some of the most innovative and recognizable SaaS companies in the world, including Figma, Intercom, Replit, Substack, Superhuman, and Agiloft, helping them scale seamlessly while staying secure and compliant.
In this blog post, we examine the five most critical IT functions SaaS startups must master as they grow, and how Jones IT delivers strategic, scalable and flexible solutions for each.
1. IT Infrastructure Upgrades and New Office Setups
SaaS startups often see rapid growth, handling which requires infrastructure that scales and office setups that support fast-track hiring at scale. But without expert planning, upgrades and new office setups can become costly bottlenecks.
What SaaS Companies Should Expect From an MSP
Strategic Infrastructure Design: Seamlessly scale using cloud, virtualization, and load balancing to handle growth without over‑provisioning.
Flexible Scaling Models: Implement horizontal and vertical scaling to match demand, spinning up servers or increasing capacity as needed.
Office Relocation Support: Cover every stage, from auditing assets to setting up networks, and cable management to switching ISPs.
High Availability and Redundancy: Build reliability with failover systems and disaster recovery baked into your infrastructure.
How Jones IT Stacks Up
Jones IT supports fast-growing SaaS teams with carefully designed, future-ready IT systems:
Growth-Centric Infrastructure: We help build IT systems that adapt dynamically to your workload, leveraging cloud provisioning, virtualization, and redundancy to keep performance high and costs optimized.
End-to-End New Office Support: From asset inventory and floor-plan-based network design to ISP coordination, secure equipment moves, cabling, Wi‑Fi setup, power and UPS layout, and post-move validation, our team handles it all.
Reliable Infrastructure Foundations: We design networks for scale and uptime, implementing enterprise-grade solutions like Cisco Meraki for cloud-managed control, redundancy, and seamless hybrid support.
Proactive ITOM Approach: Before problems arise, we monitor performance indicators, manage assets, and automate infrastructure adjustments, ensuring systems run smoothly as you grow.
Why It Matters
Eliminate downtime during product launches or team scale-up.
Ensure secure, efficient office moves without disrupting operations.
Set the foundation for hybrid success with networks designed for remote collaboration.
Optimize Costs by paying only for what you need.
With Jones IT, SaaS companies don’t just get IT issue-resolvers, rather they get proactive IT support that scales at startup speed, making rapid expansion feel effortless.
2. Security and Compliance Requirements
For SaaS startups, security and compliance are fundamental pillars of trust and growth. Whether you're preparing for enterprise partnerships or investor due diligence, demonstrating compliance with industry standards like SOC 2, HIPAA, or ISO 27001 is non-negotiable.
What to Expect from a Top MSP
Security by Design: Encryption, access controls, vulnerability scanning, and endpoint protection baked into daily operations.
Compliance Readiness: Periodic audits complemented by ongoing documentation, logging, and systems hygiene.
Support Across Frameworks: Whether it’s SOC 2 Type II, HIPAA, ISO 27001, or GDPR, the right MSP supports you with both tooling and strategic guidance.
Security-First Culture: Training, policies, and incident response plans tailored for SaaS and cloud-native businesses.
How Jones IT Excels
Jones IT provides a “compliance-first” approach, which gives SaaS companies a competitive edge.
Certified and Audit-Proven: Jones IT is SOC 2 Type II, HIPAA, and ISO 27001 and has helped hundreds of clients to successfully achieve and maintain various regulatory compliance and security standard requirements, demonstrating real-world expertise.
Dedicated Compliance Engineers: We provide more than just support staff. Jones IT assigns experienced professionals who guide SaaS clients through gap assessments, risk analysis, evidence collection, and audit prep.
Proactive Monitoring and Documentation: With automated policy enforcement and regular vulnerability assessments, we ensure that your security posture is always ready for scrutiny.
Security Built into Every Layer: From secure cloud infrastructure and device management to MFA, endpoint encryption, and secure file sharing, we help you implement a stack designed to protect your SaaS products and user data from day one.
Guidance for Growing Teams: Whether you’re handling PHI, PII, or financial data, we help you roll out scalable policies and tools that grow with your product and team.
Why It Matters
Clear, demonstrable compliance accelerates deals and builds market credibility, helping you earn customer and investor trust.
Proactive protection reduces the likelihood of regulatory penalties or reputational damage, helping minimize risk and avoid costly breaches.
Large customers demand security transparency. Jones IT ensures you’re prepared.
As you grow, Jones IT ensures your security and compliance strategy keeps pace.
With Jones IT, security isn’t just about checking boxes, it’s about building a resilient, audit-ready foundation from the ground up.
3. Onboarding and Offboarding at Scale
When SaaS startups scale, they typically do it fast. This makes processes like onboarding and offboarding mission critical for SaaS companies in the growth and expansion phases. Delays in device provisioning can cost more than time, they can result in lost productivity, compromised security, and compliance lapses. The more your organization grows, the harder it gets to effectively manage devices and access manually.
What SaaS Startups Should Expect from their MSP
Automated Workflows: Smooth coordination across HR, IT, and finance, automating account creation, software setup, and secure access delivery.
Fast, Secure Provisioning: Ensure new hires have configured devices and system access on day one; no delays, no surprises.
Risk-Minimized Offboarding: Securely revoke access upon departure, recover assets, wipe data, and maintain audit trails for compliance.
Consistency at Scale: Onboarding and offboarding processes that adapt to global hires, hybrid teams, and rapid expansion without introducing chaos.
How Jones IT Stands Out
Jones IT offers a battle-tested, scalable framework for employee onboarding, offboarding, and device lifecycle management:
End-to-End Workflow Integration: Jones IT integrates onboarding and offboarding tasks across HR and IT functions to automate account provisioning, device shipping, and permissions setup, reducing friction and minimizing errors.
Zero-Touch Device Setup: New hires receive devices pre-configured with required tools, security policies, and encryption. Whether new hires are working remotely or onsite, Jones IT’s modern MDM fleet management ensures compliance from the first login.
Secure, Repeatable Offboarding: We ensure that every offboarding includes secure access removal, data retention or destruction, and legal documentation, closing any backdoors to sensitive systems or IP.
Global-Ready Support: With SaaS teams increasingly distributed, Jones IT supports onboarding/offboarding across geographies and time zones, while maintaining policy consistency and high responsiveness.
Why It Matters
New hires hit the ground running as there is no waiting for laptops or login credentials, resulting in increased productivity.
Secure and consistent offboarding processes prevents data loss, IP theft, and compliance violations, reducing security risks.
Standardized processes free internal teams from repetitive tasks, improving operational efficiency.
Smooth onboarding and offboarding reflect positively on your brand, providing better employee experience.
Whether you're adding 10 team members or 100, Jones IT ensures every onboarding is smooth, secure, and scalable, helping SaaS startups offer a professional employee experience from day one.
4. Growing IT Helpdesk Needs for Onsite and Remote Teams
As SaaS startups scale, so do the complexities of day-to-day tech issues, which is exacerbated if operations are spread across multiple geographies and time zones. A trickle of support tickets can quickly turn into a deluge, overwhelming internal teams and disrupting focus on core product development work.
What SaaS Startups Should Expect from their MSP
Responsive Support: Employees need to get quick resolution to IT issues no matter if they are in-office or remote.
Seamless Escalations: Fast resolution for simple issues, and expert attention for complex ones.
Onsite Capabilities: Hands-on troubleshooting for hardware, network setups, and office support, when needed.
Personalized Support: IT helpdesk teams familiar with your tech stack and business needs, not generic call center reps.
How Jones IT Excels
At Jones IT, we redefine helpdesk support by blending personalized service with enterprise-grade responsiveness:
Multi-Tiered, Multi-Channel Support: We provide a single point of support for all ticket levels (Tier 1-4) through phone, email, ticketing system, and Slack or Teams. This ensures quick resolution of everything from forgotten passwords to cloud optimization.
Dedicated Support Teams: Every client is assigned a team that deeply understands their systems, software stack, and workflows. This reduces context-switching and avoids repeat explanations, ensuring efficient and personalized support.
Support That Scales with You: Whether you have 10 or 1000 employees, Jones IT’s helpdesk grows alongside your team, backed by ITIL-aligned processes and real-time reporting.
Co-Managed Options Available: Already have an internal IT person or team? Jones IT works collaboratively, taking on overflow or specialized tasks to extend your team’s capabilities without stepping on toes.
Why It Matters
Faster response time implies less downtime as employees stay productive instead of getting stuck with annoying tech issues.
Outsourced IT helpdesk relieves internal teams of mundane tasks, giving them time to focus on strategic initiatives.
Managed IT services are location-agnostic, offering seamless support for teams whether they are in-office, remote, or distributed globally.
Scalable services with predictable SLAs enable you to expand operations without the complexities of hiring and maintaining large IT departments.
With Jones IT, SaaS companies get much more than a helpdesk. They gain a proactive IT partner who understands their challenges and motivations, and more importantly, is invested in their success.
5. Device Lifecycle Management
As teams grow and become increasingly distributed, managing the full lifecycle of devices becomes complex, time-consuming, and risky, if not backed by robust processes.
What to Expect from a Top MSP
End-to-End Device Management: From procurement and configuration to maintenance and secure disposal.
Standardized Setup and Security: Consistent policies for encryption, patching, and software across every device.
Tracking and Reporting: Real-time asset visibility and usage tracking for compliance and forecasting.
Remote-Ready Infrastructure: Efficient logistics and remote support for hybrid and globally distributed teams.
How Jones IT Stands Out
Jones IT offers a comprehensive Device Lifecycle Management (DLM) solution that brings clarity and control to the entire device lifecycle, from purchase to retirement.
Procurement to Retirement Coverage: Jones IT handles every phase of the device lifecycle, including procurement, storage, configuration, shipping, security, updates, retrieval, repair, and retiring.
MDM Over RMM: Instead of relying on intrusive Remote Monitoring & Management tools, Jones IT uses Mobile Device Management (MDM), a more modern and secure approach tailored for today’s privacy expectations and hybrid workforces.
Streamlined Remote Setup and Support: New hires receive ready-to-use, policy-compliant devices wherever they are. Devices are securely shipped, pre-configured, and monitored without the need for physical IT presence.
Comprehensive IT Asset Management (ITAM): Real-time visibility into your entire fleet of devices, including location and condition. This supports everything from license audits to budgeting and compliance reporting.
Environmentally Responsible Disposal: Secure data wiping and eco-friendly disposal at the end of device life ensures compliance with e-waste and data protection standards.
Why It Matters
On-time delivery of pre-configured devices means faster onboarding and fewer headaches.
Consistent encryption, patching, and updates across all endpoints ensure security at scale.
Clear, real-time records of ownership and updates provide audit-ready documentation easing compliance.
Outsourcing DLM greatly reduces IT overhead, allowing your internal team to focus on growth instead of lost chargers and inventory spreadsheets.
With Jones IT, device management becomes so efficient and seamless that you won’t even realize it’s there. So you can focus on scale without compromising on security or agility.
Why SaaS Leaders Partner with Jones IT
SaaS leaders face relentless pressure to scale fast, stay secure, minimize downtime, and manage increasingly complex IT environments, all without losing focus on their core product. In this constant quest for success, Jones IT can be an invaluable partner.
We offer:
Decades of experience working with high-growth SaaS startups.
Dedicated support teams who know your tech stack and business needs.
Advanced security and compliance expertise that gives you a competitive edge.
Scalable, cloud-first solutions tailored for high-growth companies.
Proactive, strategic IT guidance, not just break-fix support.
Ready to Scale with a Smarter IT Partner?
Whether you're building your first product, onboarding your 100th employee, or preparing for compliance audits, Jones IT gives you the IT foundation to grow confidently. With deep SaaS experience, security-first practices, and a team that feels like your own, we don’t just solve IT problems, we help you stay ahead of them.
Let’s talk about your IT challenges. Click the button below to schedule a free consultation today.
About The Author
Hari SubediMarketing Manager at Jones IT
Hari is an online marketing professional with a focus on content marketing. He writes on topics related to IT, Security, and Small Business. He is also the founder and managing director of Girivar Kft., a business services company located in Budapest, Hungary.
